A. Personal Information You Provide

• Direct Submissions: When you contact us, request moving estimates, or register for an account, we collect information such as your name, address, phone number, email address, and any additional details you voluntarily provide.
• Service-Related Data: We collect the information necessary to generate accurate moving estimates, including moving dates, locations, and any specific instructions you provide.

B. Automatically Collected Information

• Usage Data: We automatically gather technical data such as your IP address, browser type, referring pages, and similar information to analyze and enhance our website's performance.

• Website and Service Operation: To operate, maintain, and improve our website and services.
• Moving Estimates: To generate and deliver personalized moving estimates.
• Communication: To communicate with you regarding your inquiry, service updates, confirmations, and promotional offers.
• User Experience: To tailor our services to your needs and enhance your overall experience.
• Security and Fraud Prevention: To prevent fraud and ensure the security and integrity of our systems.
• Legal Compliance: To comply with applicable legal obligations and resolve any disputes.

As your dedicated broker, we manage your personal information exclusively for internal purposes to generate moving estimates and coordinate our services. We do not share your personal data with external third parties for these purposes. Any disclosure of your information will only occur as required by law or to protect our legal rights.

We retain your personal data only for as long as necessary to:

• Fulfill the purposes for which it was collected.
• Comply with legal and regulatory obligations.
• Resolve disputes and enforce our agreements.

Retention periods are determined based on the nature of the data and applicable legal requirements.

We implement robust technical and organizational measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction:

• Secure Transmission: Utilizing HTTPS protocols for secure data transmission.
• Encryption: Encrypting sensitive data.
• Ongoing Security Reviews: Regularly reviewing and updating our security practices.

A. Communication Channels

• Text Messages & Phone Calls: For service-related communications such as moving estimates, updates, and essential notifications.
• Emails: To send your moving estimate, service updates, confirmations, and promotional messages.

B. Text Messaging Opt-In Disclosure

• Separate and Explicit Consent: In compliance with the Telephone Consumer Protection Act (TCPA) and related guidelines, we require your express, separate consent to receive text messages through a distinct opt-in process not bundled with other consents.
• Nature of Messages: By opting in, you agree to receive text messages that may include automated messages.
• Message Frequency and Costs: You will be informed of the potential frequency of messages and any applicable message or data rates.
• Opt-Out Instructions: You can opt out at any time by replying "STOP" to any text message you receive.
• Toll-Free Text Messaging: Toll-free numbers used for text messaging adhere to the same strict opt-in requirements.

C. Phone Call Consent

• Consent for Calls: By providing your phone number, you consent to receive phone calls regarding your moving estimate and service updates.
• Opt-Out Process: To update your preferences or opt out of non-essential calls, please contact us directly. Essential service-related calls will continue regardless of promotional opt-outs.

• Usage: We employ cookies and similar tracking technologies to remember your preferences and improve your browsing experience.
• Management: You can disable cookies through your browser settings; doing so may affect the functionality of our website.
• Third-Party Cookies: Our advertising partners may also use their own cookies. Please review their privacy policies for details.

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• Access: Request copies of the personal data we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request deletion of your personal data under specific circumstances.
• Opt-Out: Manage or revoke your consent for non-essential communications.
• Data Portability: Request that your data be transferred to you or another organization.

To exercise any of these rights, please contact us using the details in Section 10. We will respond within one month.

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website and, when appropriate, communicated via email and phone call. We encourage you to review this policy regularly.

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our dedicated Privacy and Compliance Team:

Email: sbhmovinghelper@gmail.com
Phone#: 816-879-9623

By using our website, you agree to the terms of this Privacy Policy and consent to our data practices as described herein.